Questions about MS? Call us on 0808 800 8000
A photo of a mother in a wheelcahir with her two young childeren on a bridge


We're committed to making our website accessible for all our visitors. We know it's one of the main ways people find out about MS, so we want to make sure everyone can use it.

This accessibility statement applies to our website, run by the MS Society.

We want as many people as possible to be able to use our site. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser and device settings
  • zoom in up to 300% without the text spilling off the screen and print to 200%
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. We write in plain English as standard.

AbilityNet's My Computer, My Way explains ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible to you.

And you can get more help with the internet from the Web Accessibility Initiative’s website.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems, think we’re not meeting accessibility requirements or want to get involved in testing, contact: [email protected]

Contacting us by phone

Our MS Helpline provides text relay and British Sign Language interpreters for people who are D/deaf, hearing impaired or have a speech impediment.

Text relay service

We use Next Generation Text (NGT) which you can access by dialing 18001 0808 800 8000.

Contact a British Sign Language interpreter through your phone or tablet

Download the StarLeaf app for Apple or Android.

Contact a British Sign Language interpreter on your computer

Use the StarLeaf portal video link. This link works for Windows and Apple Mac computers.

Compliance status

This website is compliant with the web content accessibility guidelines (WCAG) 2.0 AA standard. 

Wherever possible we comply with AAA specifications.

Accessibility training is compulsory for everyone who uploads content to our website. We make sure all our web editors understand our legal, moral and practical responsibilities towards disabled users.

Preparation of this accessibility statement

We prepared this statement on 12 October 2020. It was last reviewed on Monday 16 November 2020.

We last tested this website on 21 October 2020. Our digital team carried out the test on 13 pages representative of our content and functionality.