Woman with headset on on the MS Helpline

MS Helpline

MS on your mind? Freephone: 0808 800 8000

Our MS Helpline gives emotional support and information to anyone living with MS. We’re here Monday to Friday, 9am to 7pm except bank holidays.

It’s free to call from landlines and mobiles within the UK. What you tell us is confidential and when you call us, it won’t show on your phone bill.

You can send us a direct private message on Facebook messenger between 9am and 5pm Monday to Friday. We also have a confidential email service: helpline@mssociety.org.uk. So drop us a line and we’ll get back to you within five working days.

Spring bank holiday closure

The MS Helpline service will close for the spring bank holiday on Friday 25 May at 7pm and will re-open on Tuesday 28 May at 9am.

If you need to speak to someone regarding a medical matter and you live in England or Scotland, you can call the NHS on 111. For Wales, you can dial 0845 4647 and for Northern Ireland you can contact your GP surgery directly.

For emotional support the Samaritans can be contacted 24 hours a day, seven days a week. Their telephone number is 116 123, or you can email them at jo@samaritans.org.

How the MS Helpline works

  • Special requirements
  • What we do
  • Short breaks
  • MS legal advice service
  • Confidentiality
  • Disclaimer