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MS Helpline: our confidentiality policy

The MS Helpline team believe in creating a safe space for you to seek information and share your feelings, without the fear of this information being shared outside of our service.

This is why the information you share with us, whether in writing or by phone, is kept confidential wherever possible (please see below for the exceptions to this policy).

Confidentiality offered is between yourself and the service. By ‘service’, we mean the MS Society. This is because we will sometimes pass details onto colleagues within the MS Society, if, for example, your enquiry relates to the work of another team.

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