We are all trained on the MS Helpline to handle enquiries from people self-harming or expressing suicidal ideation or intention. We will not judge or try to dissuade these actions, but neither will we condone or allow ourselves to be complicit with these actions.
If you contact us to talk about self-harm or suicide, we will be able to offer you support and we will only contact the emergency services if we believe you do not have mental capacity or if there are other reasons listed above in the exceptions to our confidentiality policy.