Accessibility and quality of information

Find out more

• How to access our information

  We want to make our information accessible to everyone. It’s free of charge on our website and in print.
  
  You can download or order booklets and audio versions. And our resources are also available at our events, through our local groups and at Information Points in places like hospitals.

  For more information about any of the following, call us on 020 8438 0999 or email shop@mssociety.org.uk

  • information in a range of languages
  • booklets in large print
  • a list of references used for any of our information resources
  • ordering booklets in bulk (more than two of any particular printed item)
• How we ensure the quality of our information

  We work with people affected by MS and other experts to ensure our information covers what readers want, and is clear and accurate.

  Email us to get involved in reviewing our information.

  We also consider the latest published evidence to ensure the information is up to date. We record this process according to the Department of Health-promoted Information Standard, of which we are certified members (see below).

  Disclaimer

  We've made every effort to ensure that the information we produce is correct. We don't accept liability for any errors or omissions, and policy and practice may change. Seek advice from the sources listed.

• Find the sources we use
  Our information reflects available published research. You can email us to find out about the research papers we’ve used for a particular piece of information or give us a ring on 020 8438 0999.
• The Information Standard

  We're a certified member of The Information Standard. 

  This is a quality assurance standard established to improve the quality of health and social care information. 

  The Information Standard looks at our processes for producing and maintaining information for people affected by MS. This includes checking how we assess the evidence, involve people affected by MS and that we review information regularly.

  The Information Standard covers all our health and social care information for people affected by MS, online and in print. It does not include news items, magazines, explanations of research processes, or the services we provide. Nor does it cover the online forums.

  Information Standard disclaimer

  The Information Standard programme owner and operator are not responsible whatsoever, directly or indirectly for damages or costs arising from information published by the MS Society on this website. 

• Get involved in the information we produce

  Do you have ideas about our information or the information you want us to provide? You don’t need to be an expert in health care, or a scientist (though we don’t mind if you are!) – we want your thoughts and opinions.

  > Send us your feedback or ideas.

  We're always looking for volunteer reviewers for our information to help us plan and create new information, and improve the information already available.

  We want to represent as many different experiences as possible. If you think you’d like to share your opinions with us, please get in touch and we can tell you more.

• Covering the cost

  Our information is available free of charge.

  If you'd like to help cover the cost and further our work to stop MS, you can donate online, or call us on 0300 500 8084.