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Our supporter promise

Supporters like you make a huge difference to the lives of everyone affected by MS. We want our journey together to be rewarding and fun. This is our promise to you.

We promise . . .

To listen to you and respect your wishes

  • If you’d like to change the way you hear from us, or don’t want to hear from us again, we’ll always respect your decision.
  • We’ll give you meaningful opportunities to donate to our work, but will never pressure you to give us money.
  • Whenever we start a conversation, either on the phone or in person, we’ll ask if you’re happy to speak to us.
  • We’ll be especially careful and sensitive when speaking to anyone we believe is vulnerable.

To be honest and transparent about where your money goes

  • We’ll use your donations carefully and responsibly. We'll make the best use of our income by funding work that has a demonstrable positive impact on the lives of people affected by MS.
  • If you opt in to receive our updates, we’ll send you news about how your donations are helping to make a difference
  • We promise to provide information about our finances and charitable spend so you can see how your money is being spent and the difference you’re making to people affected by MS.

To respect any personal information you share with us

  • Your personal information is safe with us. We take our obligations very seriously and will take every step to guard its safety.
  • We’ll never sell on or swap your personal details with other organisations.
  • We’ll only ever contact you through channels you’re happy for us to use.
  • If you don’t want to hear from us then you just need to tell us.

To be accountable and committed to the highest standards

  • We work towards the highest possible standards in our fundraising and will always follow best practice as laid down by recognised regulatory bodies.
  • We're registered with the Fundraising Regulator and are a member of the Institute of Fundraising.
  • We only work with professional fundraising organisations that meet our high standards.
  • We monitor all the fundraising organisations we use closely, and, if we find cause for concern we’ll investigate as a matter of urgency.

To be available

  • We’ll always provide easy ways for you to contact us.
  • Our Supporter Care team is on hand to answer your questions and we really value your feedback.

Any questions?

Please get in touch with us, we’d love to hear from you.

Thank you for your support. Together we are strong enough to stop MS.

You can contact our Supporter Care team on 0300 500 8084 (Monday to Friday, 9am–5pm) or email [email protected].