MS Helpline

MS on your mind?

0808 800 8000

Our MS Helpline is a free and confidential service providing support and information to anyone affected by MS in the UK. You can also use our confidential email service: helpline@mssociety.org.uk. We will respond to all emails within five working days.

Contact our MS Helpline

You can call the MS Helpline on 0808 800 8000 Monday to Friday between 9am and 9pm (not including bank holidays). Calls to the Helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.

We don’t want language to be a barrier to contacting us. If your first language isn’t English, we offer Language Line translation services in over 170 languages. Ask for a translation service and we’ll arrange this for you.

If you have speech or hearing difficulties and are a textphone user, you can contact us free. We use Next Generation Text (NGT) which you can access by dialling 18001 0808 800 8000. A relay assistant will either type or repeat the words either of us are using so we can have a conversation. You can also replace your textphone with the free NGT Lite app.

You can write to us at the following address: MS Helpline, 372 Edgware Road, London, NW2 6ND.

If you need to talk to someone face to face, you can contact us on 0808 800 8000 to make an appointment, or drop in to speak to a member of the team between Monday and Friday, 10am – 4pm. Please note that we operate a very busy service and without an appointment you may need to wait for someone to become free, or schedule an appointment for a later date.

Sometimes we will be unable to answer calls immediately. If the line is busy when you phone, you will have the option of leaving a message with your name and phone number. We return all calls within three working days. Unfortunately we can’t return calls to numbers that bar withheld or anonymous numbers.

You can find a wide range of information about MS on our website. Please visit our Support section and MS Information pages to see what’s available.

We’d love to hear from you

We believe in providing the best possible Helpline service for you. To do this, we need your help!

We’d like to understand more about why you used the MS Helpline and whether this led to any changes afterwards. No matter what your connection to MS, no matter how you chose to contact us, if you’ve used the MS Helpline in the last three months and you have five minutes to spare, we’d love it if you could complete this short, confidential survey!

Fill in the MS Helpline Survey

Thank you in advance for your help.

What we do

We know everyone’s MS is different and the impact of MS can change over time. We also know that MS affects more than just people with a diagnosis. We support people with MS, people worried about MS, those going through the diagnostic process and those who are newly diagnosed. We also support carers, friends and family, employers and professionals.

We’re here to support you in whatever way we can. We provide emotional support and information on a range of topics, including:

  • symptoms
  • current research
  • diagnosis
  • accessing services
  • support and benefits
  • getting in touch with the MS community

While we are able to offer information and support, we are not medically trained and we’re not qualified benefits advisers. We can’t tell you what to do, but, if you’re contacting us about a medical issue or have a benefits query, we can explore your options with you. This will help you to make the best decision for your situation and, if appropriate, direct you to the right service for you. The information we provide is always accurate, evidence-based and up to date.

Short Breaks

If you have MS and you would like to find some respite, or take a short break, we can provide a specialised service to help you organise this. We can do this for trips closer to home or for travel to the other side of the globe.

MS legal advice service

If you have concerns about your rights and entitlements, help is available. We work in partnership with the Disability Law Service (DLS), funding an MS legal officer to assist people with MS in five key areas of law (in England and Wales only). This service is available free of charge to people affected by MS. Read about the MS legal advice service.

Confidentiality

We occasionally monitor enquiries for training and quality purposes, but all contact to the MS Helpline is confidential, in keeping with the MS Society’s safeguarding policies. Read our confidentiality policy.

Disclaimer

The MS Helpline is not a substitute for medical care. We would always suggest that you check with your doctor, MS nurse or neurologist if you have any concerns about your condition or treatment.

Saturday service update

In 2012 we ran a six month pilot to open the MS Helpline on a Saturday morning. The pilot finished on 20 October. Following an analysis of the pilot results, we decided not to open our service on Saturdays and have returned to our 9am to 9pm Monday to Friday service.

You can read more about the details of the pilot on our governance pages.

                       

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Page last updated: 20 Sep 2016

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