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Fundraising events and coronavirus

Lots of you have been in touch to ask how the coronavirus outbreak will affect our fundraising events.

The situation with COVID-19 is moving quickly, and things are changing all the time. We'll update you with any changes to events as quickly as possible.

Below are answers to some of the most asked questions.

Find out how to fundraise from home

1. Will my event be postponed because of coronavirus?

At the moment, the following events have been affected. It's likely that more events will be postponed in the coming weeks.

We're following government advice and monitoring the situation carefully. We're also working with our partners and taking advice from Public Health England.

If any other events are affected, we’ll be in contact with you directly as soon as possible.

2. Can I get a refund of my registration fee and sponsorship if my event is cancelled or postponed as a result of coronavirus?

We're sorry but we can't refund registration fees (see our terms and conditions).

As a charity, we'd be incredibly grateful if you donated the sponsorship money you've raised to us. These events form a large part of our fundraising efforts. However, we do understand if you feel a refund is required. Please contact our Community and Events Team who'll make the arrangements for you on challenge@mssociety.org.uk or 0300 500 8084.

3. If my event isn’t cancelled but I’d still prefer not to go, can I get a refund?

If you do decide to pull out of an event unfortunately we can’t reallocate your place and the charity will lose money.

We're sorry but we can't refund registration fees (see our terms and conditions).

If you’d like a refund of your sponsorship money, contact our Community and Events Team who will make the arrangements for you on challenge@mssociety.org.uk or 0300 500 8084.

4. If my event is cancelled and I still want to donate my fundraising is that ok?

Yes, thank you so much! As a charity, we sincerely appreciate your continued support and it would be wonderful if you could still make your donation.

Your support helps us provide information and services to people living with MS. And fund millions of pounds of MS research each year, to help achieve our mission to stop MS. Thank you.

5. If my event is postponed or cancelled will you offer me an alternative date?

We're currently considering all of our events, and planning for most of our them after April to go ahead as usual. In some cases (like the events we organise ourselves) we do have contingency arrangements.

Right now, we have new dates for some of our events. We'll continue to monitor the situation carefully and are in contact with all our event organisers.

As the situation changes in the coming days or weeks we'll update everyone who’s signed up to an affected event as soon as we can.

6. I'm holding my own fundraising activity/event, do I need to cancel it?

Our priority is the health and welfare of all our supporters, volunteers and donors. If you're running you're own event, please follow government guidance on social distancing and protecting vulnerable people.

If your fundraising activity is something that you can still do with some adjustments, please do! It’s vital that at this challenging time we continue to support the MS community. This might mean doing a challenge remotely, or holding your event online with friends and family. You may also be able to postpone your activity or event until later in the year. If you choose to do so, please do let us know.

If you need help, please email myfundraising.org.uk or call 0300 500 8084.

7. I can't do my planned event, but I still want to help stop MS. What can I do?

Thank you! There are loads of ways you can fundraise to stop MS, but please make sure you do this in a safe way and follow government advice.

Check out our fundraising from home ideas or speak directly to one of our Fundraising Managers for more ideas, inspiration and support on myfundraising.org.uk or 0300 500 8084.

Thank you again for all your support, we really appreciate it. You can read our information about staying safe with the coronavirus here.

8. I have more questions about my event, who do I contact?

You can contact our Community and Events Team on challenge@mssociety.org.uk or 0300 500 8084. If your question is about an event in Scotland, please email msfundraising@mssociety.org.uk or call 0131 335 4063.

If you have questions about your own event, email myfundraising@mssociety.org.uk or call 0300 500 8084.

We’ll also be updating our website event pages with new information as soon as we can.

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