MS Help

If you're living with MS, know or care for someone who is, we’re here to help make life with MS better.

MS Help brings all of our support services together, including what was formerly our MS Helpline. We're making it easier for you to find trusted information, expert guidance and personal support, whenever and wherever you need it.

We’ll help you understand and manage MS, support you to live well, and keep you connected so you’re not alone.

Our services include evidence-based resources, decision-making tools, online courses, local events, one-to-one support, specialist advice and much more, all easily accessed through our MS Help Hub.

Everyone’s experience of MS is different, so we’re here for you.

Contact our MS Help Hub

We’ve made it easier for you to access expert and personalised support to help you live well however MS affects you.

MS Help is a free and confidential service that you can access by:

phone on 0808 800 8000
email us at [email protected] anytime and we'll reply within seven working days
or, look out for the new webchat icon to start a conversation
we can connect through text relay, BSL and language interpretation services, find out more about our accessibility policy

MS Help is available Monday – Friday, 9am to 5pm (except bank holidays).

More support

If you need to speak to someone regarding a medical matter and you live in England, Scotland or Wales, you can call the NHS on 111. For NI you can contact your GP surgery directly.

For emotional support the Samaritans can be contacted 24 hours a day, seven days a week. Their telephone number is 116 123.

How we can help you

Illustration of a person on the phone to an MS Helpline worker

Understand and manage MS

Our trusted information covers every aspect of MS. We can answer your questions and equip you to tackle the many complexities of MS, including:

Live well

Get, guidance and personal support to help you maintain your physical, emotional and financial wellbeing, so you can take control.

Our live well services include:

Illustration of a group of people of different genders and backgrounds

Connect with others

From joining established local groups and online forums to creating your own network, we help you find your MS support community.

Start connecting today by:

More information about MS Help

Our confidentiality policy

The information you share with us, whether in writing or by phone, is kept confidential wherever possible. This page details he exceptions to this policy.

Safeguarding adults and children at risk of harm

We’re committed to safeguarding the welfare of everyone who comes into contact with us. Find out what to do if you're worried about someone's safety.

Accessibility

We are committed to making our website accessible for all users. This website is one of the main ways that people find out about MS and the MS Society so we want to make sure everyone can use it.

MS diagnosis survey

We want to hear your experience of being diagnosed with MS. It doesn't matter when that was.

Answering our anonymous, short survey will help us shape the support we give people in the future.

The survey closes on Tuesday 30 June.

Take our survey