MS Helpline

I’d like to talk to someone about your website security. Who can I call?

We've set up a dedicated Information Security Freephone and email to answer any questions you may have. You can call this line on 0800 151 2391 or 0330 159 3820 between 9am and 8pm Monday to Friday and 9am and 6pm on Saturday and Sunday. Calls to 0800 numbers are free from a BT Landline.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in mobile phone calling plans in the same way as 01 and 02 calls.

Alternatively, you can email

MS on your mind?

0808 800 8000

Our MS Helpline provides support and information to anyone affected by MS in the UK.


Contact our MS helpline:

If the line is busy when you phone, please leave a message with your name and phone number. We’ll return your call within 3 working days. Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers. Information about MS is also available on this website. Visit the support section and MS information pages to find out more.

MS Helpline closed on Friday 9 October.

Due to staff training, on Friday 9th October, the MS Helpline will be closed.

We apologise for any inconvenience this may cause. Our normal service will resume on Monday 12th October and we will respond to any messages as soon as possible.

For general enquiries about the MS Society, please phone the switchboard number on 0208 438 0700.

Information about MS is also available on this website, visit the support section and MS information pages to find out more.

If you need to speak someone regarding a medical matter and you live in England or Scotland, you can call the NHS on 111.

If you live in Wales, you can dial 0845 4647. If you're in Northern Ireland, you can contact your GP surgery directly.

For emotional support, you can also contact Samaritans 24 hours a day, seven days a week. Their telephone number is 08457 90 90 90, or you can email them at

What we do

We can provide emotional support and information on: symptoms; current research; diagnosis; treatments; accessing services, support and benefits; and getting in touch with the MS community.

Whatever your question or connection to MS we’re here to listen. We are not medically qualified and we’re not benefits advisors: we can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and based on current evidence.

Every year, we speak to thousands of people affected by MS, including

  • people newly diagnosed with MS
  • partners or friends of people with MS
  • carers and young carers
  • health and social care professionals
  • people who have suspected MS but no diagnosis

We occasionally monitor enquiries for training and quality purposes, but all contact to the MS Helpline is confidential, in keeping with the MS Society’s safeguarding policies. Read our confidentiality policy or contact us for details.

Is it free to call the MS Helpline?

It’s free to call the MS Helpline from all UK landlines and all mobile phone networks

Interpreting service for non-English speakers

Using language line, we are able to provide support to people in the UK whose first language is not English. The interpreting service covers over 170 languages. Call the MS Helpline directly and request an interpreter.

Speech or hearing difficulties?

Speech or hearing difficulties? We welcome contact from people with speech and/or hearing difficulties and we will support you however you choose to get in touch. If you would like to call, but you can't hear us, or don't catch all that we're saying, or find speaking difficult, the Next Generation Text (NGT) Service can help.

The NGT Service helps people with hearing loss and/or speech difficulties to access the telephone system. A relay assistant can either type or repeat the words either of us are using so we can have a conversation.

If you are a textphone user, you can call the MS Helpline for free using the NGT by dialing 18001 0808 800 8000.

You can also replace your textphone with the free NGT Lite app for computers, smartphones, and tablets. You can download the NGT Lite app for free.

For more information about the NGT Service, how to download the app and how to use it, please visit the Next Generation Text Service website:


If you would like to feedback on your experience of contacting the MS Helpline, please email We are always looking for ways to improve our service and your comments are very helpful to us.


The MS Helpline is not a substitute for medical care. We would always suggest that you check with your doctor, MS nurse or neurologist if you have any concerns about your condition or treatment. 

We will not share the information you provide to us with other people outside of our service, with the exception of those companies that provide our telephone translation service (Language Line) and text relay service (BT). These third party companies will not retain any information from your call or record your call.

Saturday service update

In 2012 we ran a 6 month pilot to open the MS Helpline on a Saturday morning. The pilot finished on 20 October. Following an analysis of the pilot results, we decided not to open our service on Saturdays and have returned to our 9am to 9pm Monday to Friday service.

You can read more about the details of the pilot on our governance pages.


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Page last updated: 13 Oct 2015

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