Introducing our MS Help specialists
Meet our MS nurses Razia, Liz and Jennifer, and our physical activity specialists, Shahida and Sarah. Here, they talk about their roles as part of our MS Help Hub and explain how they can help support people affected by MS across the UK.
MS nurses
We know some NHS services are under huge strain and that many people with MS have difficulties making contact with their medical teams. So in the spring of 2020, we started our MS nurse service.
Although we’re not a substitute for the MS team and can’t offer direct medical advice, we can give you medical information on things like:
- diagnosis
- symptom management
- MS treatments
- medication side effects
- lifestyle.
We can support you by phone, email and on social media.
As well as working on the MS Help Hub, we also take part in online webinars and support sessions, including regular online webinars for people newly diagnosed with MS.
Physical activity specialists
A healthier lifestyle and generally moving more can help manage a range of MS symptoms, including difficulties with balance, spasms, stiffness, low mood and anxiety.
As physical activity specialists, we work remotely, for up to 12 weeks, with people with MS who'd like to manage their symptoms better through exercise. We can help by:
- building your confidence to become more physically active
- supporting you to achieving your individual goals
- giving you information on nutrition and making healthier lifestyle choices
- exploring ways to overcome barriers
- supporting you to access local services and groups.
For more information and to register your interest, have a look at our moving more with MS page. This is not a physiotherapy service but can help you find ways to be more active.
Part of a bigger team
Of course, we’re part of a bigger team. Our MS Helpline has been offering support and information to people affected by MS for over 30 years. In 2026 we brought all of our services together, including our MS Helpline, under our new MS Help Hub. Our team also includes:
Volunteers
We currently have a number of volunteers, who are the first point of contact for people who call. They provide emotional support and information for anyone affected by MS.
Hub Advisers
Hub Advisers are available to provide information and emotional support to anyone affected by MS.
They provide information on a wide range of topics including:
- research and trials
- accessing different services
- grants
- short breaks
- employment issues
- residential care and costs
- power of attorney/wills
- finding local support
- finding insurance
- care needs.
Benefits advisers
Our MS benefits advice service offers free, confidential advice to people affected by MS in England and Wales.
Legal advisers
We work with the Disability Law Service (DLS) to fund an MS legal service to help people with MS in England and Wales.
Befriending service
Our befriending service gives people the opportunity to have a weekly phone call with a matched volunteer for 12 weeks.
Get in touch with our MS Help Hub specialists
We've made it easier to find the information and support you need, when and how you need it.
You can call us on 0808 800 8000, Monday to Friday from 9am to 5pm (except bank holidays). To speak with any of our specialist services, just ask to be transferred through. You can also email us at [email protected]. Or start a conversation by clicking the webchat icon wherever you see it on our website.
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