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MS, carers and care at home during coronavirus restrictions

If you're caring for someone with MS during the coronavirus restrictions, this page can help you find support, including how social care services might be able to help you.

We last updated this page on Friday 13 November with information on furlough.

Government and general guidance for unpaid carers

The UK governments have guidance for anyone providing unpaid care. This includes advice on protecting people you live with, how to access emergency care, and looking after your own health.

Read the UK government guidance for unpaid carers. There’s separate guidance on personal protective equipment (PPE) for unpaid carers. It’s included in advice for people who get social care services through direct payments - but the PPE information covers family and friends as well.

You can also find support where you live on the Carers UK website

Practical support with shopping and prescriptions

If you live in Wales, Scotland or Northern Ireland, you’ll be living under a system of COVID-19 alert levels. If you live in England, a second lockdown started on 5 November 2020.

Wherever you live, there is still support available for getting food and prescriptions. This includes priority supermarket delivery slots and support from your local council.

As a carer you should be able to use the supermarket's priority shopping hours for vulnerable people. This should also be the case when shielding is paused, because everyone with MS is technically considered ‘clinically vulnerable’.

Find out more about Getting help with shopping and prescriptions during and after lockdown

Am I entitled to any financial support?

Carer's Allowance

Carer's Allowance is the main benefit for carers. And if you look after someone for 35 hours a week or more, you might be eligible.

From 30 March, eligibility for Carer’s Allowance has been relaxed in two ways across the UK:

It’s also worth checking you and the person with MS are getting what you’re entitled to.

Read more about finances and benefits during coronavirus lockdown

Statutory sick pay and furlough

The UK government has also announced greater access to statutory sick pay and employment support to help people affected financially by coronavirus. This includes:

  • people who can’t work because they’ve been advised to self-isolate
  • people who can’t work because they care for someone at home and the household has been told to self-isolate
  • a job retention scheme (furlough) to help people keep their jobs

If you care for someone you live with, you might be able to claim statutory sick pay (SSP) for the total time you have to self-isolate.

SSP is arranged through your employer. Talk to them first about occupational sick pay, as that is more generous, but if you’re not eligible for that, you can apply for SSP.Also, if you have caring responsibilities resulting from COVID-19, and this means you can’t work, then you can be furloughed by your employer. This includes employees that need to look after children

This is true as long as you were on their payroll before the end of October 2020. It doesn’t matter if you weren’t furloughed earlier, or your employer hasn’t used the furlough scheme before. This applies to all four nations of the UK. If you’re unable to be furloughed, you can claim SSP

Can I get tested for COVID-19?

Anyone with coronavirus symptoms should ask for a test. Some home testing kits are available for people who can't get to a drive-through centre.

Read more about coronavirus testing

Will social care services change?

New legislation for England, Scotland and Wales might affect some social care services. Councils will be able to make temporary changes to the care and support that’s available. This is known as an emergency period. These changes don't apply in Northern Ireland.

They must try and provide the same services, but if absolutely necessary, they can change what they offer in order to prioritise people with the highest needs.

At the moment, we don’t know what effect, if any, it will have in different areas of England, Scotland and Wales. We will be monitoring the situation very closely and raising any concerns urgently with governments.

If your council does declare an emergency period, they should let you know. In England, you can also check for yourself on the Care Quality Commission’s website.

Until an emergency period, your legal rights to care and support don’t change.

Your council must contact you if they’re planning any changes that affect the care or support you get at the moment, so they can involve you in decisions.

If you don’t feel you're getting the care and support you need, contact your council (this might be your social worker) and care provider. If you don’t get the response you hoped for, contact our MS Helpline. If you live in England or Wales you can also speak to the MS Legal Officer at the Disability Law Service.

Your right to complain to your local authority about the care and support you receive stays the same.

Remember you're not alone

We're here for you. If you’re worried about your MS and coronavirus and want to chat to someone, call our MS Helpline on 0808 800 8000. We’re here Monday to Friday, 9am to 7pm except bank holidays.

If you'd like to talk your worries through online with other people who know MS, visit our Online Community Forum today.

You can join one of our Time to Chat or Virtual Wellbeing sessions and connect online with other people living with MS across the UK. Or you could sign up for an information webinar. We've got plenty to choose from, take a look at our online sessions and see what suits you.

We added this page on Friday 13 November

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