If you have a complaint about a service, talk this through with whoever runs it. That could be the social services team of your council (or trust in Northern Ireland) or your social worker, if you have one. If this doesn't sort things out, all local councils (and trusts) have a complaints procedure. This will tell you how to complain, how they'll deal with your complaint, and how long they should take to answer it.
You can call your local council (or trust) for a copy of their complaints procedure, or find it on their website. You can also ask your social worker or get a copy from the local library.
Complaining doesn't mean your service will stop or be cut back. It's your right to expect high-quality support and to complain if you don't get it.
There may be local support to help you. Contact your local MS Society group or Citizens Advice to find out what’s in your area. In Scotland you can also contact the Scottish Independent Advocacy Alliance.
If you want to make a complaint about a registered care service you can contact:
If you’ve followed the complaints procedure and things don't get better, you can turn to your local government and social care ombudsman: