*Free phone* 0808 800 8000
MS Helpline closed on Wednesday 3 June
The MS Helpline will be closed on Wednesday 3 June for training purposes. We will be unable to answer phone calls or reply to emails on this day.
Our normal opening hours will resume on Thursday 4 June and we will respond to messages as soon as possible from this date onwards. For general enquiries about the MS Society, please phone the switchboard number on 0208 438 0700.
If you need to speak someone regarding a medical matter and you live in England or Scotland, you can call the NHS on 111. If you live in Wales, you can dial 0845 4647. If you're in Northern Ireland, you can contact your GP surgery directly.
For emotional support, you can contact the Samaritans 24 hours a day, 7 days a week. Their telephone number is 08457 90 90 90, or you can email them at firstname.lastname@example.org.
MS on your mind?
Our MS Helpline provides support and information to anyone affected by MS in the UK.
- phone – 0808 800 8000 Monday to Friday 9am-9pm (not including bank holidays). Contact us in any language.
- email – email@example.com
- Next Generation Text service – 18001 0808 800 8000
- post – 372 Edgware Rd, London, NW2 6ND
- in person – 372 Edgware Rd, London, NW2 6ND. Monday to Friday 10am - 4pm
If the line is busy when you phone, please leave a message with your name and phone number. We’ll return your call within 3 working days. Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers. Information about MS is also available on this website. Visit the support section and MS information pages to find out more.
What we do
We can provide emotional support and information on: symptoms; current research; diagnosis; treatments; accessing services, support and benefits; and getting in touch with the MS community.
Whatever your question or connection to MS we’re here to listen. We are not medically qualified and we’re not benefits advisors: we can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and based on current evidence.
Every year, we speak to thousands of people affected by MS, including
- people newly diagnosed with MS
- partners or friends of people with MS
- carers and young carers
- health and social care professionals
- people who have suspected MS but no diagnosis
We occasionally monitor enquiries for training and quality purposes, but all contact to the MS Helpline is confidential, in keeping with the MS Society’s safeguarding policies. Read our confidentiality policy or contact us for details.
It’s free to call the MS Helpline from most UK landlines and from the following mobile networks: Orange, O2, T-Mobile, 3, EE, Virgin and Vodafone.
Using language line, we are able to provide support to people in the UK whose first language is not English. The interpreting service covers over 170 languages. Call the MS Helpline directly and request an interpreter.
Speech or hearing difficulties? We welcome contact from people with speech and/or hearing difficulties and we will support you however you choose to get in touch. If you would like to call, but you can't hear us, or don't catch all that we're saying, or find speaking difficult, the Next Generation Text (NGT) Service can help.
The NGT Service helps people with hearing loss and/or speech difficulties to access the telephone system. A relay assistant can either type or repeat the words either of us are using so we can have a conversation.
If you are a textphone user, you can call the MS Helpline for free using the NGT by dialing 18001 0808 800 8000.
You can also replace your textphone with the free NGT Lite app for computers, smartphones, and tablets. You can download the NGT Lite app for free.
For more information about the NGT Service, how to download the app and how to use it, please visit the Next Generation Text Service website: www.ngts.org.uk.
If you would like to feedback on your experience of contacting the MS Helpline, please email firstname.lastname@example.org. We are always looking for ways to improve our service and your comments are very helpful to us.
We will not share the information you provide to us with other people outside of our service, with the exception of those companies that provide our telephone translation service (Language Line) and text relay service (BT). These third party companies will not retain any information from your call or record your call.
Saturday service update
In 2012 we ran a 6 month pilot to open the MS Helpline on a Saturday morning. The pilot finished on 20 October. Following an analysis of the pilot results, we decided not to open our service on Saturdays and have returned to our 9am to 9pm Monday to Friday service.
You can read more about the details of the pilot on our governance pages.