MS Helpline

Free phone* 0808 800 8000

MS on your mind?

Our helpline provides support and information to anyone affected by MS in the UK.

Contact us:

  • phone – 0808 800 8000 Monday to Friday 9am-9pm (not including bank holidays). Contact us in any language.
  • email – helpline@mssociety.org.uk
  • text relay service – 18001 0808 800 8000
  • post – 372 Edgware Rd, London, NW2 6ND
  • in person – 372 Edgware Rd, London, NW2 6ND. Monday to Friday 10am - 4pm

If the line is busy when you phone, please leave a message with your name and phone number. We’ll return your call within 3 working days. Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers.

We'll respond to emails within 5 working days.

Easter opening hours

The Helpline will be closed on Good Friday (18 April) and Easter Monday (21 April).

If you need to speak someone regarding a medical matter please contact your GP, or the NHS on:

  • 111 if you live in England
  • 0845 46 47 if you live in Wales
  • or NHS 24 on 08454 24 24 24 if you live in Scotland

If you need to talk to someone, please contact the Samaritans on 08457 90 90 90 or jo@samaritans.org

The Helpline will respond to all voicemails and emails as soon as possible on our return on the 22 April. Please be advised there may be a longer response time than usual following the bank holiday, but we will endeavour to get back to you as soon as possible, and welcome your contact.

What we do

We can provide emotional support and information on: symptoms; current research; diagnosis; treatments; accessing services, support and benefits; and getting in touch with the MS community.

Whatever your question or connection to MS we’re here to listen. We are not medically qualified and we’re not benefits advisors: we can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and based on current evidence.

Every year, we speak to thousands of people affected by MS, including

  • people newly diagnosed with MS
  • partners or friends of people with MS
  • carers and young carers
  • health and social care professionals
  • people who have suspected MS but no diagnosis

We occasionally monitor enquiries for training and quality purposes, but all contact to the Helpline is confidential, in keeping with the MS Society’s safeguarding policies. Contact us for details.

MS helpline officer

*Is it free to call the Helpline?

It’s free to call the Helpline from most UK landlines and from the following mobile networks: Orange, O2, T-Mobile, 3, Tesco Mobile, Virgin and Vodafone.

Interpreting service for non-English speakers

Using language line, we are able to provide support to people in the UK whose first language is not English. The interpreting service covers over 170 languages. Call the helpline directly and request an interpreter.

Speech or hearing difficulties?

Many people with speech or hearing difficulties contact the MS Helpline via phone, email or letter.

People can also contact the Helpline via the Text Relay Service, and an operator will join the line to relay the dialogue to the Helpline.

You can contact the Helpline on using a textphone on freephone 18001 0808 800 8000, some mobile phones or a PC (with internet access).

Find out more about Text Relay.

Feedback

If you would like to feedback on your experience of contacting the Helpline, please email helpline@mssociety.org.uk. We are always looking for ways to improve our service and your comments are very helpful to us.

Disclaimer

The MS Society National Helpline is not a substitute for medical care. We would always suggest that you check with your doctor, MS nurse or neurologist if you have any concerns about your condition or treatment. 

Saturday service update

In 2012 we ran a six month pilot to open the Helpline on a Saturday morning. The pilot finished on 20 October. Following an analysis of the pilot results, we decided not to open our service on Saturdays and have returned to our 9am to 9pm Monday to Friday service.

You can read more about the details of the pilot on our governance pages.

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Page last updated: 17 Apr 2014

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