MS Helpline
Free phone* 0808 800 8000
MS on your mind?
Our helpline provides support to anyone affected by MS in the UK.
Contact us by:
- phone – 0808 800 8000 Monday to Friday 9am-9pm (not including bank holidays). Contact us in any language.
- email – helpline@mssociety.org.uk
- text relay service – 18001 0808 800 8000
- post – 372 Edgware Rd, London, NW2 6ND
- in person – 372 Edgware Rd, London, NW2 6ND. Monday to Friday 10am - 4pm
The helpline can get very busy. If you can’t get us on the phone, please leave a message with your name and phone number. We’ll return your call within 3 working days.
Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers. If you contact us by email or online, we'll come back to you within 5 working days. If you'd like a speedier response, it may be quicker to phone us.
Saturday service update
We recently ran a six month pilot to open the Helpline on a Saturday morning. The pilot will finish on 20 October, and the Saturday service will not be operational after this date.
We will then review the pilot and a report will be submitted to the board in December. We'll publish the outcome of the review on the MS Society’s website.
What we do
We can provide emotional support and information on: symptoms; current research; diagnosis; treatments; accessing services, support and benefits; and getting in touch with the MS community.
Whatever your question or connection to MS we’re here to listen. We are not medically qualified and we’re not benefits advisors: we can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and based on current evidence.
Every year, we speak to thousands of people affected by MS, including
- people newly diagnosed with MS
- partners or friends of people with MS
- carers and young carers
- health and social care professionals
- people who have suspected MS but no diagnosis
We occasionally monitor enquiries for training and quality purposes, but all contact to the Helpline is confidential, in keeping with the MS Society’s safeguarding policies. Contact us for details.
*Is it free to call the Helpline?
It’s free to call the Helpline from most UK landlines and from the following mobile networks: Orange, O2, T-Mobile, 3, Tesco Mobile, Virgin and Vodafone.
Interpreting service for non-English speakers
Using language line, we are able to provide support to people in the UK whose first language is not English. The interpreting service covers over 170 languages. Call the helpline directly and request an interpreter.
Speech or hearing difficulties?
Many people with speech or hearing difficulties contact the MS Helpline via phone, email or letter.
People can also contact the Helpline via the Text Relay Service, and an operator will join the line to relay the dialogue to the Helpline.
You can contact the Helpline on using a textphone on freephone 18001 0808 800 8000, some mobile phones or a PC (with internet access).
Find out more about Text Relay.
Feedback
If you would like to feedback on your experience of contacting the Helpline, please email helpline@mssociety.org.uk. We are always looking for ways to improve our service and your comments are very helpful to us.
Disclaimer
The MS Society National Helpline is not a substitute for medical care. We would always suggest that you check with your doctor, MS nurse or neurologist if you have any concerns about your condition or treatment.
