Freephone Helpline 0808 800 8000
Helpline email service helpline@mssociety.org.uk

What we offer

Support from the Helpline
For people with MS and those close to them, MS can be distressing and difficult to deal with. The Helpline is there to provide support and a listening ear for anyone affected by MS. Sometimes it can be hard to talk to family and friends about the things that are on your mind; the Helpline offers a non-judgemental listening service.

Information from the Helpline
You can ask us about anything to do with MS. We provide up-to-date, evidence based information about MS, including:

• symptoms


• diagnosis


• benefits


• employment


• treatments


• discrimination


• research


• health and social care

We are not medically qualified or specialists in some of these areas and we are not able to give advice, but we can explore your options.  

How can I contact the Helpline?

• By telephone: Freephone on 0808 800 8000
  
  
• By email: helpline@mssociety.org.uk
  
  
• By letter: MS Helpline, MSNC, 372 Edgware Road, London, NW2 6ND
  
  
• In person: At the MS National Centre (please call to make an appointment)

 

Who can contact the Helpline?

You can contact the Helpline whether you are newly diagnosed, have lived with the condition for many years, or are a carer, relation or friend. Health and social care professionals can also use the MS Helpline service.

You do not need to be an MS Society member to use the Helpline.

If English is not your first language you can speak to a Helpline Officer in over 150 languages, via a translation service. 

Is the Helpline confidential?

All calls and emails to the Helpline are confidential. Enquiries remain confidential but may occasionally be monitored for training purposes and to ensure quality of service. 

Is the Helpline number free?

The Helpline number is free to call from most UK landlines and from the following mobile networks: Orange, O2, T-mobile, 3, Tesco Mobile, Virgin and Vodafone.  

What if I can't get through to the Helpline?

The Helpline can get very busy. If you have difficulty getting through to a Helpline worker, you can leave a message and someone will call you back as soon as possible. Please note, the Helpline can’t return calls to people who have an anonymous call-barring system.