Our recipe for a community website
First gather some insights
We started by engaging with people who live with MS, through interviews up and down the country. We spoke to volunteers from our local groups, to our MS Helpline volunteers, our staff and people with MS we'd only just met.
We gathered more insight from our users, like you, through a survey on our website in 2015 that 703 people filled in.
Combine and let them rise
We invited the people we spoke to in discovery phase to join our website feedback group. We extended the invite to our other volunteers and swelled the numbers to 150. They helped us develop our site navigation (our site tree) and gave us feedback on design.
We put a test version of the home page up last October and our visitors fed back on the design and content. It looked like this:
We listened to your feedback and made some changes to our design thinking and layout.
The proof is in the feedback
Then earlier this year we shared a test version of the whole website to our volunteers and got some more great insights.
It looked like this:
We're making some last tweaks in response and are really proud of our final product. Made by, with and for our MS community.