More than 1,000 people with MS helped create our new website

Over a thousand people living with MS helped develop our new website.

A panel of 150 of you shared your views and gave feedback on everything from design and content, to ease-of-use. Another 1,000 of you fed back online, and over 800 people shared their thoughts on our beta homepage last October.

Bringing people with MS together

We know our website is an important source of support. It isn’t just a way to get reliable information about an unpredictable condition, it’s a way to bring people together and share experiences.

Rebecca is a photographer who was diagnosed with MS in 2015. She was involved in developing the website right from the start. She told us:

“It’s been a real privilege to be given this opportunity and a bit of an eye opener! There’s so much to consider and it’s not just about how it looks, although that is still important. The most important thing for me is the personal element of the website – the forums and the stories.

“If you’re living with a chronic condition like MS, especially as people don’t really understand it, there are times you can feel very isolated. Particularly if you’ve just been diagnosed or are experiencing a relapse. Knowing there are people out there who know some of what you’re going through is more valuable than you can imagine.”

Reaching more people online

Our CEO Michelle says: “There are more than 100,000 people in the UK with MS. And our website is our biggest and best way to reach them, particularly people who are newly diagnosed and learning to live with the condition.

"Our new website marks the start of our digital transformation, which aims to use digital technologies to achieve a better impact for people living with and affected by MS."

Working together

Members of our community have been involved throughout the site’s development. Including an exclusive two week testing period where they could review the site before anyone else saw it.

Geoff is a driver for special needs children and volunteer for our Northamptonshire Group. He was involved in our first interviews and has been on the testing panel ever since. He says:

“It’s great to see the MS Society have taken all our feedback on board and made it happen. The website is a real step forward, and the fact it’s so clearly geared towards people with MS makes a big difference. Most importantly it's friendly, so you can see how it will bring people together."

First step in a long digital journey

As Michelle says, “Our ultimate goal is to improve the online experience of everyone in our community, and we think we’re getting there. This is the first step in a long journey, but from the feedback we’ve already received from our community, it’s absolutely worth it.”