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Keeping our MS community safe

We appreciate the ongoing COVID-19 outbreak is a real concern for our MS community.

We're doing everything we can to keep people living with MS, our staff and volunteers safe. And continue our work supporting everyone affected by MS.

Our priority is you

We’re doing all we can to make sure everyone affected by MS can get the support they need. That means over the next few months we’re going to focus on:

  • supporting our MS community with the most accurate and up-to-date information, ways to connect, and practical help and support
  • working closely with health and social care professionals. Helping them keep up the services our community needs and making sure decision makers in government understand the challenges we face
  • making sure we have the resources, skills and tools we need to work in new ways. So our wonderful volunteers and colleagues can keep our services running online and over the phone.

Information you can trust

We're keeping our information pages for people affected by MS updated regularly as circumstances change. Our MS Society medical advisors are working closely with us to source expert advice for our MS community.

Keeping the MS Helpline open

Our MS Helpline is still open, you can reach us on 0808 800 8000 or [email protected] if you have any questions or concerns.

We're taking a large amount of calls and only expect it to grow over over the coming days and weeks.

We're working hard on ways to grow our capacity so we can answer as many calls as possible. But if you can't get through please leave a message and someone will get back to you as soon as they can.

Taking our services online

Whether you're looking for a chat with like-minded people or the latest on MS research and information, join us online.

Find online events for our whole MS community

Stopping face-to-face services

We're asking our local groups to stop face-to-face services in their communities. Instead they'll focus on providing telephone support to people with MS in the local area.

Following guidance from UK government, we think this is the right decision to keep our community and our volunteers safe.

Looking after our colleagues

Our staff are working from home wherever possible.

Some of our colleagues are unable to work during the crisis. So we'll be taking up a new subsidy introduced by the government under the Coronavirus Job Retention Scheme, where it pays 80% of staff wages while they can't work. While the crisis continues, these colleagues are on a temporary leave of absence (or furlough).

Our supporter care team is on hand if you have any questions about our work on 0300 500 8084 or [email protected], Monday to Friday, 9am-5pm.

Our research to stop MS goes on

We'll continue to fund all the research we planned for this year. And we'll announce the timings of the next MS Society grant rounds by the end of March.

We're working with our current MS Society grant holders to make sure our research programmes experience minimal disruption.

Research into MS and COVID-19

We want to understand more about COVID-19 and how it behaves in people with MS. The UK MS Register have begun a study to collect as much information as possible about the virus and people with MS to help us understand its impact.

Register or log in on the UK MS Register website to take part

Speaking up for people with MS

We won't stop advocating for people with MS, using all the digital tools available to continue our work.

Read our letter to UK Government about supporting people financially through the coronavirus crisis

Fundraising to stop MS

While we won't be gathering at fundraising events over the coming weeks, we will continue working toward our fundraising goals.

And we’re working very hard on new ideas to raise money from home – please do support us if you can.

You can also read more about our financial position in our CEO Nick's blog.

Find up to date information

Staying safe and well is the priority, and we would urge everyone to keep up-to-date with the latest government advice as the COVID-19 situation changes.

We're updating our website regularly with more specific information for people with MS, our friends and families. We'd recommend you bookmark these pages.

We updated this page on Wednesday 1 April