Local support services

Each of our local groups has a support service, run by a team of trained volunteers. They're there to help you live with the effects of MS by giving information, providing emotional support, and helping you find the right local services.

These are some of the things our support volunteers can help with:

  • emotional support
  • information about MS and local services
  • signposting to specialist advice and information
  • accessing financial support, for example grants
  • developing relationships with local health and social care professionals
  • home, hospital and care home visits
  • finding out about social groups and activities

How to contact your local MS support team

You can contact your local group by

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Who are support volunteers?

A lot of support volunteers have personal experience of MS, but it’s not essential. All of them understand MS and the impact it can have.

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What training do support volunteers have?

Support volunteers receive four days of training from us on how to provide quality information and support. The training programme helps support volunteers in their role, but doesn't make them experts! 

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What if support volunteers can’t help me?

Sometimes an enquiry might require specialist expertise or knowledge. In cases where support volunteers are unable to help or provide the answer, they will signpost to external organisations or other support services we provide, such as the MS Helpline.

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Do support volunteers give advice?

Support volunteers can provide information to help people affected by MS make choices. But they do not provide advice or recommend courses of action. In certain circumstances they will signpost to other organisations that can. That could be the local Citizens Advice Bureau for benefits advice for example, or the Disability Law Service for legal advice. 

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