PIP roll-out: problems from beginning to end

Published date: 20 Mar 2014 at 1:57PM

The roll-out of Personal Independence Payment (PIP) has continued to experience heavy backlogs and delays, according to a recent report from the National Audit Office (NAO).

Today, the Public Accounts Committee examined how far things have progressed. Discussions revealed that problems are being encountered from the beginning to the end of the process.

Not fit for purpose

Michelle Mitchell, Chief Executive of the MS Society, said:

"It’s clear from the PAC hearing that the PIP process is not currently fit for purpose, and that the blame lies at the door of both the government and the assessment providers, Atos and Capita. It’s inexcusable that disabled people are being used as guinea pigs in a process that doesn’t work."

Hardship and isolation

"The Government failed to properly consider the impact its reforms would have, and this has resulted in unexpected costs and extreme financial hardship for those affected.

"Some people with MS are waiting up to six months for their PIP application to be processed, leaving them at risk of isolation and unable to access the support they need, such as transport to hospital appointments, wheelchairs or help around the home.

"Many tell us the delay in accessing PIP is preventing them, their carers and families accessing the other benefits they need, like Carers Allowance and the Blue Badge."

DLA reassessment needs to be halted

"It’s nonsensical to press on with the roll-out of PIP before the system is fit for purpose. The government must urgently halt its reassessment of DLA claimants to reduce pressure on the system and put plans in place to support people who are still enduring delays to their claims."

More PIP news

Report say PIP backlogs have led to major delays and uncertainty

Major delays for PIP claims

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Page last updated: 23 Jun 2014

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