Woman speaks on the phone

How Keep in Touch has helped me during lockdown

I’ve been pretty anxious since the outbreak started. I haven’t been able to go to a supermarket for ten years, and I’ve struggled to get prescriptions and shopping.

Normally I would have a carer in every day, but I don’t feel comfortable having someone in my house who’s been out mixing with others. So I’ve had to muddle through.

I live alone and the isolation has been really hard. I haven’t seen a soul for 4 months.

A friendly voice on the end of the phone

I came across the Keep in Touch service through the MS Helpline. My MS is now progressive so I rang for some information, as I hadn’t had much follow up because of the outbreak.

Keep in Touch has been a lifeline to the outside world. Each person I’ve spoken to has been so friendly, kind and empathetic. It’s been lovely to talk to different people with different experiences. Someone who wants to know how I’m doing and takes an interest.

Sometimes I find it better to talk to a complete stranger, sometimes I don’t want to offload onto my family. It can be nice to talk to someone who isn’t too close to the problem.

Helping me find information

As well as being friendly and supportive, the volunteers have helped me find information. If I ask a question, they pass it on to someone who can help and get back to me with an answer.

That’s helped me find out more about progressive MS. And also about the specs for Personal Protective Equipment (PPE), should I decide my carer is safe to come into the house again.

I would still feel a bit at sea without the calls

Although lockdown is easing for some, I’m still going to be cautious. Knowing that telephone support is still going to be there makes a difference.

I would recommend using the service to others. Especially if you’re isolated and living alone and coping with MS alone. It means you’ve got someone friendly to speak to who understands and who wants to talk.

Donate today to make sure no one feels alone during this crisis

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Help us be there for everyone with MS

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    Our minimum donation is £2, please enter a different amount.

£10could pay for two phone conversations with a trained member of our new Keep In Touch team

£20could pay for our MS Helpline team to answer a call or message from someone who needs our help

£65could pay for someone with MS to have a session with our Benefits Adviser to help them get the support they need

Every penny you give us helps us be there for someone affected by MS.

  • Please enter an amount

    Our minimum donation is £2, please enter a different amount.

£10a month could help cover the cost of a MS Helpline call with our specialist MS Nurse

£20a month could help people with MS get vital support from our Benefits Advisor

£30a month for a year could pay for a day on the MS Helpline, helping people in our MS community

Your regular donation means we can be there for everyone with MS. So no one has to face this pandemic alone.

Photo of smiling lady on the phone