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Branch Essentials
Every day, across Wales, volunteers in the 20 branches of the MS Society/Cymru are providing vital information and practical support to people affected by MS.
The MS Society and our branches exist to help all people affected by MS: those who have the condition, partners, carers, family and friends and those whose work brings them into contact with MS.
The MS Society is committed to ensuring that by the end of 2004, every branch in the country is providing a series of basic services to agreed standards. These services, known as The Essentials, set out the forms of information and support that we believe everyone has the right to expect from one of our branches, no matter where they are.
They include:
- Being easy to contact, with a single, widely promoted phone number
- Providing appropriate, high-quality information on MS
- Holding up-to-date information on other local services
- Communicating via a regular newsletter
- Providing a trained person to offer information and support to people who are newly-diagnosed
- Appropriate support for all those affected by MS, including family, friends and carers
- Financial support where this is needed but unavailable through other sources
While we cannot yet guarantee that every branch is providing all the Essentials, we are working closely with our branches to ensure that they will be by 2004.
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The MS Helpline