However questions do arise with regard to the level of support that branches can be expected to provide to people who approach them from outside their area. This can happen where, for example, a branch is perceived to be more active, or perhaps better off, than its neighbour.

If someone from a different branch area does ask you for help, you have two choices. You can choose to provide them with the support that they need. If you do this, however, please do inform the other branch, both as a matter of courtesy and to ensure that the same support is not provided twice. Alternatively, you can refer them to their local branch, ensuring they have contact details and know who to speak to.

It is important, though, that you make this decision on a case-by-case basis. Remember that someone may have a good reason for coming to your branch rather than the other. They may, for instance, spend much of their time in your area for work or family reasons. Whatever the line you take, the crucial thing is that the individual gets the help they need quickly, and that arguments about responsibility don't get in the way of this.