for services
The law requires that services are provided to people who have been diagnosed with cancer, HIV and multiple sclerosis to the same level as is provided to others who are not disabled. Service providers may need to make adjustments to current service or premises in order to fulfill this obligation .
What adjustments do services have to make?
The law requires services to make adjustments that are reasonable. What is 'reasonable' depends on the resources available to the service provider. More information is available from the Department of Work and Pensions website.
Are there any specific adjustments that people with these conditions need?
People with HIV, MS and cancer can experience a wide range of symptoms and difficulties. It is best to try to make a service as accessible as is possible in general terms and respond to individual need when requested.
Can providers refuse to serve someone?
Service to someone who is disabled, including those who have multiple sclerosis (MS), HIV or cancer, can only be refused if it would be refused to other customers.
Useful links
- Information for service providers by the Disability Rights Commission (DRC)
- National Register of Access Consultants
- The Centre for Accessible Environments (CAE)
Please note: The information on this site is not intended to be an alternative to seeking professional help and advice. The information contained herein is for educational use only.
