How can I make the site suit my needs better?

Please see our section on accessibility. 

Where are all the images gone?

You may be viewing our website in 'text only' mode; if so simply click the 'graphic site' link near the top of the page. 

The page is 'not found' where has it gone?

If you receive a 'page not found' message you may have followed a broken link. There are a number of reasons this could have happened; we may have removed the page, forgotten to update the link and so on. Please report any broken links you find so we can fix them and help you find what you were looking for, contact us here. 

I can't open the file I've just downloaded?

There are a number of types of files available for download on our site. To open these files you will need specific pieces of software installed on your machine. Here is a key to the type of file and the software needed to read them. If you can't obtain a copy of a particular software package please contact us and we may be able to provide some downloads in an alternative format.

pdf	Adobe acrobat reader	www.adobe.com/products/acrobat/readstep2.html
doc	Microsoft word	www.microsoft.com/office
ppt	Microsoft powerpoint	www.microsoft.com/office
zip	Winzip or other similar software	www.4zip.com

 

Why won't the email link work?

When browsing a website there may be email links that only work if the computer you are using has a default program setup to write/read emails. If you don't have a program setup the easiest thing to do is copy the link and paste the email address into your email program. You can right click the link and choose the 'copy' option and then open your email program and paste it into the 'to' field. Please note you may have to delete the bit that says 'mailto:' 

Why doesn't the web link I clicked do anything?

The link you are clicking may open in a new window. Some of your computer settings could be restricting 'pop-ups' and so have an impact on the link. If you are running a newer version of internet explorer the following steps could help, alternatively please look at the help provided with your software or computer.

• In internet explorer go to the menu: tools -> popup blocker -> popup blocker settings
  
• Type the MS Society website address (www.mssociety.org.uk) into the field and click 'add'
  
• Click 'close'

If you still have problem, it could be that the link is not properly formatted and so your computer may not understand what to do. If you think this might the case please contact us so we can fix the problem.  

More questions

If none of the pages in our internet help has answered your questions or if want to suggest any additions to this section please contact us here.